Wheelskins Original Steering Wheel Cover
March 7, 2012
A really great company! You have seen their website, so you know how great the steering wheel covers look. If you search youtube, you can see that they are also easy to install. If you have done a little research, you can see the pricing is very good. I have installed their Wheelskins Original in two of my vehicles, both look really great. So, what else do you really need to know about Wheelskins, the company??? You need to know how a company responds when something goes wrong. When you run into a problem, how that company responds makes all the difference in the world.
I recently purchased a cover for my 2008 Toyota Tundra. I had installed one on another vehicle a couple of years ago and the installation was flawless. People thought I had a professional shop make and install it for me. I read the instructions, watched a youtube video, and did it myself. It took me about 45 minutes, but was actually very easy.
Now back to my 2008 Tundra. I received the cover, had a tough time getting it to stretch over the steering wheel, and then could not get the cover to pull together properly. No matter how hard I tightened the strings, it just would not work. So I called the home office in Berkley, Ca, and the very nice and helpful customer service rep gave me some recommendations to try, and told me if it didn't work, to call her back. Unfortunately, the cover was just a little too small. And, I had chosen charcoal gray, but really needed black. I called her back and she asked me to verify some measurements for my steering wheel. It is 15.5" diameter, and the grip is 4.25", which is at the maximum for the size cover I purchased. She said not to worry, they would send out a special order size the very next day. And, I asked if I could change the color and she said no problem. The incorrect size was not my fault (I bought the recommended size C and that is what they sent). But the wrong color was my fault. I thought the contrast would go well with the interior of my truck, but I was wrong. The color was just like that shown on their website. Anyway, they sent me the black one, as requested. They didn't want the original one (which is perfectly fine, just didn't fit my vehicle) and didn't charge me any additional shipping charges.
The replacement arrived 3 business days later and I installed it when I got home from work. Perfect fit and perfect color. But there was a problem. On the back side of the cover, at about the 2 o'clock position, the leather was tearing at several of the thread holes. So, I called them back, and ended up with a different customer service person. I wasn't sure what to expect, maybe I did something wrong on the install, maybe they would want me to purchase a replacement, etc.
But again, no problem. I gave the customer service rep some information, and she sent me another replacement. No hassles, no additional costs. A different customer service representative, but the same friendly and helpful trouble free service.
The Wheelskins website says, "As a Wheelskins customer, you can expect to receive consistently well made products, shipped on time, with universal customer satisfaction." I am completely satisfied, and highly recommend their products.